Surveys Software for Home Service Companies
Collect customer feedback in minutes, boost reviews automatically, and fix issues before they become callbacks. Built for plumbers, HVAC, roofers, electricians, and more, with mobile surveys that customers can complete on any device.
One-tap mobile surveys after every job
Automatic review requests that convert
CRM and email sync unified
What is surveys software for home service companies?
Surveys software helps contractors gather real customer feedback after every job. Instead of waiting for reviews, you send a simple text or email link the moment work is complete. Customers can respond in seconds, giving you instant insight into satisfaction, performance, and areas to improve.
The system automatically routes each response to the right place. Happy customers are invited to leave public reviews on Google or Facebook, helping you build a reputation and trust. Unhappy customers trigger internal alerts so your office can follow up quickly, resolve issues, and prevent negative reviews before they happen.
All feedback is stored inside your CRM and job history, tied to the technician, service, and location. You can view trends, monitor team performance, and make data-driven improvements that increase satisfaction, referrals, and repeat business.
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Your 24/7 AI receptionist at just $197/month
Why surveys software matters for contractors
Contractors rely on reputation and customer satisfaction to stay competitive. Without a structured feedback system, valuable insights are lost, and small issues can grow into poor reviews. Surveys software helps you understand what customers really think, giving you the data to improve service, strengthen your reputation, and win more repeat business.
- 92% of consumers read online reviews before hiring a local business, showing how critical reputation is for service pros.
- 77% of customers are willing to leave feedback if asked directly, capturing valuable insights you would otherwise miss.
- Businesses that request reviews see 35% more new customers, proving the power of proactive follow-up and visibility.
For home service contractors, survey software is more than a feedback tool; it is a growth engine. By collecting consistent feedback, turning happy clients into public reviewers, and addressing concerns quickly, you protect your reputation, boost referrals, and ensure every job ends with a satisfied customer.
SURVEY FEATURES FOR CONTRACTORS
All your feedback, reviews, and insights in one place
Never miss a review to a forgotten follow-up, silent customer, or scattered spreadsheet again.
Post-Job Survey Links
Send mobile-friendly surveys by text or email the moment a job closes. One tap to start—no login required. Higher completion rates deliver quick, candid feedback while the experience is fresh.
Smart Question Templates
Use trade-ready questions with ratings and comments. Customize by service type, job size, urgency, or warranty work. Standardized wording improves data quality and makes trends comparable across techs and locations.
Review Generation
Invite customers to post public reviews on Google or Facebook with clear instructions and direct links. Schedule sends for evenings or weekends, include optional photo prompts, and track which messages drive the most reviews.
Note: We do not gate reviews—every customer is invited to share feedback.
Issue Alerts & Escalation
Low scores trigger internal alerts, tasks, and follow-ups so problems get resolved quickly. Assign owners, track resolution steps, and close the loop with the customer to prevent callbacks and refunds.
Technician & Job Tags
Tie feedback to techs, services, and ZIP codes to spot coaching opportunities and repeat issues. Compare average scores, response rates, and comments to identify top performers and training needs.
CRM & Email Sync
Log responses on the customer record automatically. Segment lists for win-back, referral asks, memberships, and seasonal offers. Keep histories complete so future service calls reflect prior experiences.
Dashboards & Trends
See scores, response rates, and review growth by service line and location. Filter by technician or time period, export insights, and share monthly summaries to guide operations, training, and marketing.
How it works
Simple steps to get started with our custom surveys
Fast setup, proven templates, and automated follow-up your team can use on day one.
Load survey questions, branding, and
send rules for completed jobs.
Sync customer records, map fields,
and enable review links.
Fire surveys by text or email, collect
responses, and route based on score.
Coach techs, fix recurring issues, and
expand review prompts across locations.
what to expect
The impact of using surveys software for home service companies
Turn satisfied customers into promoters on Google and Facebook with timed requests.
Spot low scores quickly, assign follow-ups, resolve issues before escalation proactively.
Tie feedback to technicians and services for targeted coaching and improvement programs.
Use segments for memberships, referrals, offers, and win-back campaigns consistently.
How much do surveys software cost for home service companies?
Most survey tools charge monthly per user or location, with optional fees for SMS sends, automation, and review platform integrations. Pricing depends on the number of users, survey volume, and advanced analytics features.
Some tools charge extra for SMS usage, custom branding, or multi-user reporting, and not all are built for trades. With Leadsflow180, surveys connect directly to your CRM, booking, and invoicing system, so every review, rating, and response feeds into a single dashboard for full visibility and long-term customer growth.
WHY CHOOSE US
A partner built for home service companies
Home service businesses don’t need another generic marketing agency. They need a partner who understands their trade, their customers, and the challenges of running a contracting business. That’s where Leadsflow180 is different.
Leadsflow180
Other Surveys
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Contractor-Focused
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Ease of Use
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Setup & Support
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Follow-Up Surveys
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All-in-One Tools
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Pricing Transparency
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Data Ownership
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Built for contractors like roofing,
plumbing, HVAC, and more
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Made simple to understand
and fully mobile-friendly
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Done-for-you onboarding
fast setup with no stress
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Scores, ratings, and comments
all auto-routed for you
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Connects to CRM data,
reviews, and campaigns
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Flat, predictable pricing
one monthly payment only
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You own your accounts,
all contacts and data secure
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No trade-specific features
built for general use only
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Overwhelming dashboards
hard to navigate daily
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Complicated, DIY setup
time-consuming and messy
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Manual setup required
extra paid modules needed
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Requires multiple add-ons
to unlock full features
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$200–$1,000+ per month
with add-ons and extras
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Risk of losing data
with no guarantees given
Ready to grow your leads on autopilot?
Turn every job into reviews and repeat work. With Leadsflow180, every call, text, and job is tracked — so you can focus on the work while our system fills your pipeline.
FAQ
What contractors want to know before getting started
Yes. Surveys are mobile-friendly and load from a simple text or email link.
Yes. High scores route to Google or Facebook links with clear instructions.
Low scores trigger alerts, tasks, and follow-ups so issues are resolved quickly.
Yes. Feedback attaches to the customer record and can segment lists for outreach.
Yes. Use templates for different services and job sizes, including optional photos and comments.
Dashboards show scores, response rates, review volume, and trends by technician, service line, and location.